Privacy policy.

Effective: October 2024 (Last Updated November 2025)

This Privacy Policy explains how The Mindful Agency, a service of Known Digital Agency, LLC (“we,” “us,” or “our”), collects, uses, stores, and protects your information. By using our website or becoming a member, you agree to the terms outlined below.

1. Information We Collect

We collect personal information you voluntarily provide when engaging with our services. This may include:

  • Name, email address, phone number, business details

  • Website content you submit (text, images, brand materials)

  • Login or access information you provide so we can manage your website

  • Billing and subscription details (processed through third-party processors)

  • Any additional information you choose to share with us

We do not directly collect or store payment card information.

2. How We Use Your Information

We use your data to:

  • Build, customize, and maintain your website

  • Manage your membership and process monthly payments

  • Communicate updates, service notices, and customer support responses

  • Send helpful marketing or educational content (you may opt out at any time)

  • Improve our templates, services, and overall user experience

  • Comply with legal or tax obligations

We only use your information for purposes related to delivering and improving our services.

3. Third-Party Services

We rely on trusted third-party tools to operate our business, including:

  • Squarespace (site building + hosting)

  • Squarespace Payments, Stripe, or equivalent (payment processing)

  • Email marketing platforms

  • Content collection tools (e.g., Content Snare)

These providers process information according to their own privacy policies. We do not control their systems, but we work only with reputable platforms that follow industry-standard security practices.

4. Data Security

We take reasonable administrative, technical, and physical measures to protect your data from unauthorized access or misuse.

All payments are encrypted and securely processed by third-party providers. The Mindful Agency does not store credit card numbers or other sensitive financial data.

5. Your Rights

You may request to:

  • Access your data

  • Update or correct your information

  • Request deletion of your personal data

  • Opt out of marketing communications

Contact us anytime at hello@themindful.agency.

Please note: Some data (such as billing records) may be retained to comply with legal obligations.

6. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Improve functionality

  • Analyze traffic

  • Enhance user experience

You may disable cookies in your browser settings.

7. Data Retention

We retain your information:

  • For as long as you are an active member

  • For up to 90 days after cancellation, unless you request earlier deletion

  • Longer only where legally required (such as tax records)

Website files, drafts, and design assets may be deleted immediately upon membership cancellation unless governed by other terms in your membership agreement.

8. Sharing Your Information

We never sell your data.

We only share information with third parties when necessary to:

  • Provide our services

  • Process payments

  • Maintain your website

  • Comply with legal obligations

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be reflected by the “Last Updated” date above. Your continued use of the service after updates indicates acceptance of the revised policy.

10. Contact

For questions about this Privacy Policy, contact us at:

hello@themindful.agency